At Teekhehain, we are committed to providing you with high-quality products and exceptional customer service. If you are not entirely satisfied with your purchase, we're here to help.

Returns

• Eligibility: You have 30 calendar days to return an item from the date you received it.
• Condition: To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
• Receipt: You must have the receipt or proof of purchase.

Refunds

• Inspection: Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
• Approval: If your return is approved, we will initiate a refund to your original method of payment.
• Processing Time: You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

• Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• Exchanges: If you receive a refund, the cost of return shipping will be deducted from your refund.

Non-Returnable Items

• Custom Products: Custom orders or personalized items cannot be returned.
• Sale Items: Only regular priced items may be refunded. Sale items cannot be refunded.

Contact Us

If you have any questions on how to return your item to us, contact us at contact@teekhehain.com.

At Teekhehain, we aim to deliver your orders in a timely and efficient manner. Please review our shipping policy for information on how we handle shipping and delivery.

Shipping Processing Time

• Order Processing: All orders are processed within 2-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
• Delays: If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or phone.

Shipping Rates and Delivery Estimates

• Standard Shipping: Delivery within 5-7 business days.
• Express Shipping: Delivery within 2-3 business days.
• Overnight Shipping: Delivery within 1-2 business days.

Shipping charges for your order will be calculated and displayed at checkout.

Shipment Confirmation and Order Tracking

• Confirmation: You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s).
• Tracking: The tracking number will be active within 24 hours.

Shipping Address

• Accuracy: Please ensure all shipping information is correct at the time of purchase. We are not responsible for incorrect addresses or changes after an order has been placed.

International Shipping Policy

• Availability: We currently do not ship outside [Country Name]. (Adjust as necessary if you do offer international shipping.)

Customs, Duties, and Taxes

• Responsibility: Teekhehain is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

• Responsibility: Teekhehain is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
• Proof: Please save all packaging materials and damaged goods before filing a claim.

Contact Us

If you have any questions about our Shipping Policy, please contact us at contact@teekhehain.com.